Terms of use

Regulations of the kfcdostawa.pl Web Site and the KFC Polska mobile application

§ 1. Definitions

  1. The terms used in the present regulations shall have the following meaning:
    1. Account — User's account constituting a set of resources and rights in the Service Provider's IT system available for the User, created after the User's registration; a User may register and gain access to the Account via the Web Site as a part of the Services provided on the basis of the present Regulations or another access channel made available by the Service Provider subject to the rules specified in separate regulations;
    2. Regulations — the present regulations for rendering services electronically;
    3. KFC Restaurants — restaurants belonging to the KFC network run by the Service Provider in the area of the Republic of Poland;
    4. Web Site — a web site available at: kfcdostawa.pl;
    5. Application — KFC application for mobile devices known as "KFC Polska" available for free of chargé download at AppStore and Google Play digital distribution service;
    6. Service Provider — "AmRest" sp. z o.o. with its registered office in Wrocław at: plac Grunwaldzki 25-27, 50-365 Wrocław, entered in the register of entrepreneurs of the National Court Register by the District Court for Wrocław-Fabryczna in Wrocław, 6th Economic Division of the National Court Register under the KRS number: 000025220, tax ID (NIP): 5260211104, share capital in the amount of PLN 649,750,000.00, telephone number: 713861000, e-mail: kontakt@amrest.eu;
    7. User — a natural person using the Services in accordance with the present Regulations;
    8. Order — an order placed by a User via the Web Site or the Application for food, beverages or other articles from the menu of a selected KFC Restaurant which are intended for current consumption in the household which are physically supplied by the KFC Restaurant to the User's place of residence, stay or work in regular supplies or to be collected at a KFC Restaurant.

§ 2. General provisions

  1. The present Regulations specify the conditions and the principles of rendering services electronically via the Web Site.
  2. The Services are rendered as a part of the Web Site by the Service Provider.
  3. The present Regulations constitute regulations as referred to in the art. 8 of the act dated 18 July 2002 on Providing Services by Electronic Means.

§ 3. Services provided by electronic means

  1. Services rendered by the Service Provider via the Web Site and the Application (herein "Services") including:
    1. informing the Users on the offer of KFC Restaurants;
    2. enabling the Users to find the closest KFC Restaurants with the use of KFC Restaurants' virtual map;
    3. enabling the Users to place Orders;
    4. enabling the Users to register the Account;
    5. providing the Users access to the Account;
    6. enabling the Users to monitor the Order;
    7. additionally, for the users of the Application:
      1. possibility of receiving push or text message notification on the order status;
      2. possibility of receiving push messages from the Organizer referring to special offers and promotions.
      3. providing the Users access to the promotional coupons available in the Application from time to time.
  2. The Services are available for all of the Internet network users, with a reservation that the Services referred to in § 3 par. 1 subpar. 1.2 to 1.8 are available for natural persons with full capacity to perform acts in law. Persons having limited capacity to perform acts in law (including persons between 13 and 18 who are not totally incapacitated), may use the Services, as referred to in § 3 par. 1 subpar. 1.2 to 1.8, with consent of their statutory representative (e.g. parent). In reference to the Application, the services, as referred to in § 3 par. 1 subpar. 1.3 to 1.8 of the Regulations are available for natural persons with full capacity to perform acts in law who downloaded and installed the Application on their mobile device.
  3. The Services, as referred to in § 3 par. 1 of the Regulations, are rendered free of charge. Placing an Order via the Service is connected with a payment obligation in accordance the information displayed on the Web Site and in the Application.
  4. As a part of using the Services, the Users must not enter any illegal content, including:
    1. information and data processed in a way posing a risk of infringement of IT security or stability of the Web Site and the Application;
    2. information infringing intellectual property rights, including copyrights and rights to trademarks belonging to the Service Provider or the third parties;
    3. other information and data infringing mandatory provisions of law.

§ 4. Placing Orders

  1. Orders are carried out in the supply area of particular KFC Restaurants. Information on the possibility to execute a supply at the address provided by a User and the KFC Restaurant carrying out the supply is available on the Web Site in the beginning of the Order placing procedure. The possibility of carrying out a particular Order by a specific KFC Restaurant is checked automatically. In the event it is impossible to carry out an Order for the provided address, the User is informed about the fact in an adequate notice.
  2. Payment for an Order may be, at the User's choice, made on delivery - in cash, VISA or Master Card payment card, or on-line via the PayU S.A. payment system.
  3. Orders may be placed both by the Users having an Account and the Users not having an Account.
  4. For the Users who do not have an Account and want to place an Order, the procedure is as follows:
    1. select the Order type on the Web Site or in the Application;
    2. fill in the following fields in the form: town, street and street number, mobile telephone number;
    3. confirm the correctness of the mobile telephone number entering to the Order form a special code received from the Service Provider in a text message;
    4. select the ordered products offered by the KFC Restaurant by ticking them in the Web Site offer, select quantity, amount or size of a particular product and, if possible, make modifications for a particular product;
    5. select the payment method;
    6. accept the Order clicking "Zamawiam i zapłacę" - "Order and pay".".
  5. For the Users who have an Account and want to place an Order (subject to § 5 par. 8 of the regulations), the procedure is as follows:
    1. log in to the Web Site or the Application with the use of their login and password;
    2. select the Order type on the Web Site or in the Application;
    3. choose from the list of the saved addresses the address at which the Order is to be sent or enter a new delivery address;
    4. select the ordered products offered by the KFC Restaurant by ticking them in the Web Site or the Application's offer, select quantity, amount or size of a particular product and, if possible, make modifications for a particular product.
    5. select the payment method;
    6. accept the Order clicking "Zamawiam i zapłacę" - "Order and pay".
  6. When all of the steps specified in § 4 par. 4 and 5 above are properly completed, the Order is accepted for fulfilment.
  7. The Service Provider reserves a right to confirm the placed order via telephone calling the number provided by the User in the course of placing the Order or creating the Account.
  8. Orders may be placed by the Users acting on behalf of other subjects, including legal entities or organisational units without legal personality.
  9. A User may receive a VAT invoice for the placed Order. To receive an invoice, select the "Faktura VAT" - "VAT invoice" when placing the Order. The Users having an Account will be able to save 3 sets of data necessary to issue an invoice, and it is possible to search for the identification data with the buyer's NIP (tax ID) number. The Users who do not have an Account will need to provide the data entered on the VAT Invoice each time.

§ 5. Registration and access to the KFC Account

  1. KFC Account is registered online by filling in a registration form available on the Web Site in the "Utwórz konto"- "Open an Account" tab. Account is registered via the Application by filling in a registration form available in the Application after it is installed and started ("Dołącz do nas" - "Join us" tab).
  2. The fields in the registration form that must be filled in are clearly marked.
  3. A User enters his or her personal details necessary to contact the User, as well as open and maintain the Account.
  4. After a User fills in and sends the registration form, the Service Provider sends, at the electronic mail address specified by the User, confirmation of the registration and creation of the Account. The Account is activated when the User clicks a special activation link included in the e-mail sent by the Service Provider.
  5. A User gains access to the Account after providing the previously selected login and password. The login and the password are confidential. The Service Provider hereby informs that providing access to the login and the password to the third parties may pose a risk for the User's privacy or other legally protected interests.
  6. The Account enables:
    1. online monitoring of the Order status;
    2. placing complaints referring to the Order via the form available after logging in to the Account;
    3. receiving text messages about the Order status;
    4. storing the addresses for delivery of Orders;
    5. storing data necessary to issue VAT invoices for maximum three buyers;
    6. editing the data referring to the User.
  7. The Service Provider hereby informs that the Account also enables the use of services connected with remote ordering of food, beverages or other articles available in restaurants other than KFC Restaurants run by the Service Provider, for which the Service Provider ensures possibility of placing remote orders via separate internet web sites or ICT tools (e.g. mobile applications) (herein: "Separate Food Order Services"). This means that the Account is valid also as a part of Separate Food Order Services rendered by the Service Provider, and a User who opened an Account via the Web Site in accordance with the principles specified in the present Regulations does not have to open an account as a part of such Separate Food Order Services and may log in to such services with the use of the access data to the Account described in the present Regulations.
  8. For the needs of the present Regulations, a User having an active account in a Separate Food Order Service rendered by the Service Provider is treated as a User having an Account. This means that such a User may log in to the Account on the Web Site with the login and password selected at the moment of creating the account (registration) as a part of the aforementioned Separate Food Order Service.
  9. Separate Food Order Services refer to the Pizza Hut network restaurants.

§ 6. Technical requirements

  1. The Web Site may be accessed from an internet connected PC equipped with an operational system (Windows, Mac OS, Linux or similar) and an internet browser - Internet Explorer, Opera, Firefox, Google Chrome or Safari in the current version.
  2. The Web Site may be also accessed from mobile devices such as smartphones, tablets or palmtops. The use of the mobile version of the Web Site is technically possible only with an internet connected mobile device equipped with one of the popular browsers in the current version (Android Browser, Chrome Mobile, Internet Explorer Mobile, Opera Mini or Safari Mobile).
  3. Proper use of the Application and the services rendered via the Application is technically possible only with an internet connected mobile device equipped with the operational system Android 4 or higher version and iOS 8 or higher version.
  4. In order to make use of Services based on localization mechanisms (localization of the device on the KFC Restaurants' map) a User needs to have a mobile device equipped in a GPS receiver with the GPS function switched on (permit for Application's access to information on the User's location is required).

§ 7. Agreement validity and resignation from the Services

  1. A User may use Services or resign from them at any time. The agreement on rendering the Services connected with the Account is concluded for an undefined period of time at the moment the Account is activated in accordance with § 5 par. 4 of the Regulations. The minimum period of a User's obligations has not been defined, and a User is not obliged to use the Service in any specific period.
  2. Resignation from the Services may be reported by an e-mail with a User's declaration sent at the e-mail address: kontakt@amrest.eu or by a letter sent at the Service Provider's address ("AmRest" sp. z o.o. plac Grunwaldzki 25-27, 50-365 Wrocław), as well as by uninstallation of the Application.
  3. Pursuant to the binding legal provisions, a User being a consumer has a right to withdraw from a remote agreement concluded in line with the provisions specified in the present Regulations, the subject matter of which are the Services, at any time, also within 14 days since the date of its conclusion, without giving any reason.
  4. In order to execute the above mentioned right, a User shall inform the Service Provider about his or her decision on withdrawal. Resignation from the Services carried out with the use of any method described in § 7 par. 2 of the regulations within the period specified in the preceding point shall be also treated as informing about such a decision.
  5. A User may also withdraw from the Agreement making a clear declaration handed over at the Service Provider's address specified in the Regulations, for instance by sending a letter at the address: "AmRest" sp. z o.o. plac Grunwaldzki 25-27, 50-365 Wrocław or an e-mail at the address: kontakt@amrest.eu).
  6. In order to execute the right to withdraw from the Agreement, a User may use the statutory model withdrawal form constituting the appendix no. 2 to the Consumer Rights Act dated 30 May 2014. Such a model withdrawal form is available at: http://dziennikustaw.gov.pl/DU/2014/827/1 (a programme reading PDF files is required, e.g. Adobe Acrobat Reader). Using the model is not mandatory.
  7. In order to obey the deadline for withdrawal from the Agreement specified in § 7 par. 3. above, it is enough to send information on executing the User's right to withdraw from the Agreement before the deadline.
  8. In the event the Service Provider receives a declaration on withdrawal from the Agreement or a User's resignation form the Services, the User shall not be charged with any costs of the rendered Service.
  9. Execution of the right to withdraw from the Agreement or resignation from the Services in line with the rules defined in the present § 7 shall have no impact on the completion of the Orders and performance of the Parties' obligations referring to the Orders placed by the User prior to the date of the withdrawal or resignation.

§ 8. Complaints referring to the Orders

  1. The Service Provider shall complete the Orders without defects. The Service Provider bears liability towards a User under warranty in reference to physical and legal defects of the subject of the Order pursuant to the provisions of the Polish civil code.
  2. Complaints referring to the Orders may be lodged:
    1. via the Application by the registered Users having a KFC Account;
    2. via the Web Site - by the Users having a KFC Account;
    3. via telephone at the telephone number of the KFC Restaurant carrying out the Order - by all of the Users;
    4. in writing, at the address of the Service Provider ("AmRest" sp. z o.o. plac Grunwaldzki 25-27, 50-365 Wrocław).
  3. A complaint should consist of personal details of the person lodging the complaint (first name and surname, correspondence address, and optionally - e-mail address and the telephone number), the reason of the complaint and the User's request.
  4. Complaints shall be considered by the Service Provider within 14 days since the date of their receipt, subject to par. 6 - 7 below, unless mandatory provisions of law provide for a shorter period.
  5. The person placing a complaint will be informed by the Service Provider about the method of considering the complaint via a letter sent at the address provided in the complaint or an e-mail - depending on the method of placing the complaint.
  6. Complaints referring to physical or legal defects of the products included in the Order shall be considered in accordance with the provisions of the Polish Civil Code referring to warranty for defects.
  7. In the event when a User being a consumer asks, under the provisions referring to warranty for defects, for exchange of the products included in the Order or for removal of the defects, or makes a declaration with a request for price reduction specifying the amount by which the price is to be reduced, and the Service Provider fails to answer to this request within 14 days, the request shall be deemed approved by the Service Provider.
  8. A User being a consumer who wants to be assisted in the course of placing a complaint, may ask for it a municipal or district consumer advocate providing free of charge assistance and advisory services in the area of consumer rights protection.

§ 9. Complaints referring to the Services

  1. Any complaints referring to the Services may be lodged:
    1. at the electronic address of the Service Provider (kontakt@amrest.eu) or
    2. in writing, at the address of the Service Provider ("AmRest" sp. z o.o., plac Grunwaldzki 25-27, 50-365 Wrocław).
  2. A complaint should consist of the first name and surname of the person lodging the complaint, the reason of the complaint and the User's request.
  3. Complaints shall be considered in the order in which they are lodged, within 14 days since the date of their receipt by the Service Provider.
  4. The person placing a complaint will be informed about the method of considering the complaint via a letter or electronic mail - depending on the method of placing the complaint.

§ 10. Personal data protection

  1. AmRest sp. z o.o. with its registered office in Wrocław (50-365), plac Grunwaldzki 25-27, entered in the register of entrepreneurs of the National Court Register maintained by the District Court for Wrocław Fabryczna in Wrocław, 6th Commercial Division of the National Court Register under the KRS number: 0000025220, NIP (tax ID): 526-021-11-04, shall act as the Administrator of the personal data of the Users and shall process the personal data of the Users in accordance with the act dated 29 August 1997 on the Protection of Personal Data (Polish Journal of Laws Dz.U. of 2002 no. 101, item 926, as amended).
  2. Personal data included in the Account's registration form and the Order form is processed by the Service Provider for the needs of rendering the Services and fulfilling the Order, as well as for the needs of maintaining the Account that enables the use of the services rendered electronically by the Service Provider.
  3. In the course of the registration, a User may also give consent to processing his or her personal data for the marketing purposes of the Service Provider, their subcontractors, and entities belonging to the AmRest capital group, as well as to receiving marketing information from the Service Provider, including offers and promotions referring to the Service Provider, at the electronic mail address and the telephone number provided by the User. Such consent is voluntary and the use of the Services is not subject to it.
  4. A User has a right to access his or her personal data, as well as to ask for its correction.
  5. Personal data of the Users making payments online via the PayU system are provided to PayU S.A. with its registered office at: ul. Grunwaldzka 182, 60-166 Poznań, KRS: 0000274399.
  6. The principles of protecting Users' privacy, including the Service Provider's technical means preventing gaining and modifying, by unauthorised parties, the personal data sent electronically have been described in the document titled "Privacy Policy" available on the Web Site.

§ 11. Out-of-court dispute settlement

  1. A User being a consumer may apply out-of-court methods of complaint consideration and claim enforcement such as:
    1. applying to the Permanent Consumer Arbitration Court at the Trade Inspectorate for settlement of a dispute connected with the concluded agreement;
    2. applying to the provincial inspector of the Trade Inspectorate for initiating mediation proceedings on amicable settlement of a dispute between a Consumer and the Service Provider.
  2. A User has a right to request for assistance in settlement of a dispute between a User and the Service Provider applying to the provincial (municipal) ombudsman or a social organisation the statutory objects of which include consumer protection (among others the Consumers' Association, the Association of Polish Consumers).
  3. Detailed information on out-of-court methods of complaint consideration and claim enforcement, and the rules of access to the procedures is available at the premises and on the websites of the provincial (municipal) ombudsman or a social organisations the statutory objects of which include consumer protection, Provincial Trade Inspection Inspectorates and at: http://www.uokik.gov.pl.

§ 12. Other information for the Users

  1. The Regulations may be downloaded free of charge in the pdf format at: www.kfcdostawa.pl in order to make it possible for the Users to store it and read it at any time.
  2. Agreements on Service rendering are concluded with the Service Provider in Polish.
  3. The Service Provider hereby informs that, in reference to Service rendering:
    1. the Service Provider does not apply ethical codes within the meaning of the art. 661 § 2(6) of the Polish Civil Code or code of good practices within the meaning of the provisions on combating unfair commercial practices;
    2. the Service Provider does not collect any deposits from the Users and does not requires any other type of financial guarantees;
    3. the Service Provider does not make any warranties and does not offer any post-sales services;
    4. the Service Provider does not implement any means of protection against content copying or accessing without the Service Provider's consent.

§ 13. Amendments to the Regulations

  1. The Service Provider may amend the present Regulations for significant reasons, such as:
    1. amendments in the generally applicable legal provisions having direct impact on the content of the present Regulations;
    2. issuance of an order or decision having direct impact on the content of the present Regulations by the court or public administration authorities;
    3. introduction of new functionalities of the Web Site and the Application;
    4. preventing infringements of law or infringements of the present Regulations;
    5. removing ambiguities or doubts as to interpretation;
    6. The Service Provider's transformation (change to their legal status), change of the Service Provider's name, change in registration data, identification numbers, address, URL address, e-mail address or the telephone number specified in the Regulations.
  2. In any case, amendments to the Regulations shall not impact the User's rights or the Service Provider's obligations arising before the date the amended Regulations become binding for the Users.
  3. The Service Provider shall inform about the amendments to the Regulations on the Web Site, as well as in an e-mail message sent at the address associated with the KFC Account, as well as in the Application (Internet access is required).
  4. Amendments to the Regulations shall be binding for the Users who do not resign from the Services within 30 days since the date of informing about the amendments in accordance with § 13 par. 3 of the Regulations.

§ 14. Final provisions

  1. In any matters not regulated herein, legal provisions generally binding in Poland shall apply, including the provisions of the Polish Civil Code and the act dated 18 July 2002 on Providing Services by Electronic Means.
  2. Any disputes shall be settled by a common court specified in accordance with the provisions of the act dated 17 November 1964 Code of Civil Proceedings.

 

 

 

25.05.2018

Privacy Policy

 

On the kfcdostawa.pl Web Site and through our KFC mobile application aims at ensuring a high level of protection of our Users' privacy. The following Privacy Policy sets the basic principles of gathering, processing and using information about the Users and the usage of files.

 

1. Who is who in this privacy policy?

  • We, i.e. AmRest Spółka z o.o. with its registered office in Wrocław, address: Plac Grunwaldzki 25/27, 50-365 Wrocław.
  • You, i.e. our Customer – a natural person whose personal data we process for at least one purpose indicated in the privacy policy.

2. What is the purpose of this privacy policy?

  • We attach great importance to protecting your privacy and your personal data. We take care of the security of your personal data when processing.
  • In the privacy policy, we explain how we use your personal data in relation to placing orders via our websites ( www.pizzahut.pl oraz www.kfcdostawa.pl), mobile applications (KFC and Pizza Hut) and telephones, creating and operating your KFC and Pizza Hut user account, your participation in the My Pizza Hut program, as well as answering queries, complaints and suggestions you have submitted. You will also find information about your rights due to the fact that we process your personal data and about how you can exercise these rights.

3. Who is the controller of your personal data and what are its contact details?

  • The controller of your personal data is <>bAmRest Spółka z o.o. with its registered office in Wrocław.
  • Our contact details: Plac Grunwaldzki 25/27, 50-365 Wrocław, e-mail: , telephone: 71 3861000.

4. How can you contact our Data Protection Officer?

  • We have designated a Data Protection Officer, whom you can contact in all matters related to the processing of your personal data by us and in order to exercise your rights regarding the processing.
  • You can contact the Data Protection Officer by:
    • sending an e-mail to ;
    • calling 71 3861000;
    • sending a letter (preferably marked for the attention of “Data Protection Officer”) to AmRest Spółka z o.o., Plac Grunwaldzki 25/27, 50-365 Wrocław.

5. What personal data do we process and where do we get it from?
       For what purpose do we process your personal data and on what basis?

  • Creating and operating KFC and Pizza Hut user account and enabling participation in the My Pizza Hut Program
    • In order to perform a contract regarding the creation and operation of your KFC and Pizza Hut user account (if you decide to create one), and – if you decide to register a card and participate in the My Pizza Hut program – in order to perform the contract regarding your participation in the My Pizza Hut program, we will process your personal data provided by you in the registration form.
    • The legal basis for processing the above-mentioned data is the necessity to perform the user account contract or the My Pizza Hut program and to take action at your request (art. 6 sec. 1 letter b) of the GDPR).
  • Processing of order
    • To process your order, we will process your personal data provided by you in the order.
    • The legal basis for processing the above-mentioned data is the necessity to perform the order contract and to take action at your request (art. 6 sec. 1 letter b) of the GDPR).
  • Performing legal obligations
    • In order to fulfill the obligations imposed on us by law, e.g. by the Accounting Act or tax regulations (e.g. invoicing and storage of invoices and accounting documents), we will process your data from the order, from the user account (if you have one) and My Pizza Hut card (if you participate in the program).
    • The legal basis for the processing of the above-mentioned data is a legal obligation imposed on us (art. 6 sec. 1 letter c) of the GDPR).
  • Analyzing preferences and behaviors and creating a customer profile for marketing purposes (profiling) and direct marketing – applies to persons using the KFC and Pizza Hut user account or My Pizza Hut Program card
    • Analyzing and creating profile for marketing purposes: to know your personal preferences and behaviors in order to present to you information about products, offers and new products offered by us and our business partners in the restaurant and café industry, as well as serving payments for orders, that we think may interest you and are tailored to your needs, we will create your customer profile (profiling). To create it we will process your personal data provided by you in the registration form for the KFC and Pizza Hut user account, information related to your activity within the user account in the last 24 months (history of your orders), frequency and method of using the user account (i.e. via mobile application / website), your opinions and suggestions, your location data (if you enable this option on your device or browser), cookies and similar technologies for collecting data about user activities, i.e. visited places and your activity on our websites, technical information about your device (IP address, MAC address, operating system and browser type). If you decide to register the card and participate in My Pizza Hut program, we will also process data provided by you during registration of card, card type information (physical / virtual), as well as information related to your activity under the My Pizza Hut program in the last 24 months (history of your orders, information about points and prizes awarded and used by you).
    • Direct marketing: for the purpose of direct marketing, i.e. informing you about products, offers and new products offered by us and our business partners in the restaurant and café industry, as well as serving payments for your orders, we will process data from your customer profile.
    • The legal basis for the processing of the above-mentioned data is legitimate interest in analyzing your preferences and behaviors for the purposes of preparing and presenting you information about products, offers and new products offered by us and our business partners in the restaurant and café industry, as well as serving payments for orders, that we think may interest you and are tailored to your needs (profiling) and direct marketing of products and services offered by us and our business partners mentioned above (art. 6 sec. 1 letter f) of the GDPR).
  • Analyzing preferences and behaviors and creating a customer profile for marketing purposes (profiling) and direct marketing – applies to persons not using the KFC and Pizza Hut user account or My Pizza Hut Program card
    • Analyzing and creating profile for marketing purposes: To know your personal preferences and behaviors in order to present to you information about products, offers and new products offered by us and our business partners in the restaurant and café industry, as well as serving payments for orders, that we think may interest you and are tailored to your needs, if you consent, we will create your customer profile (profiling). To create it we will process your name, surname, e-mail address, telephone number, history of orders from the last 24 months, and the way of making the order (mobile application / website / call center).
    • The legal basis for the processing of the above-mentioned data is your consent (art. 6 sec. 1 letter a) of the GDPR).
  • Marketing communication We will direct marketing messages to you about products, offers and new products offered by us and our business partners in the restaurant and café industry, as well as serving payments for orders via communication channels (e.g. e-mail, SMS), to which you have previously freely given consent. You can withdraw your consent at any time, as easily as it has been given. Withdrawal of consent does not affect the lawfulness of activities carried out before its withdrawal.
  • Establishment, exercise or defence of legal claims
    • In order to establish or exercise claims, as well as to defend against claims, we will process your order data, user account (if you have one) and My Pizza Hut program card (if you participate in the program), as well as data related with a complaint.
    • The legal basis for the processing of the above-mentioned data is legitimate interest in establishment and exercise claims and defending against claims (art. 6 sec. 1 letter f) of the GDPR).
  • Answering queries, complaints and suggestions
    • In order to answer your queries, complaints and suggestions, we will process your data provided in queries, complaints and suggestions.
    • The legal basis for processing the above-mentioned data is the necessity to perform the contract (art. 6 sec. 1 letter b) of the GDPR) or our legitimate interest in giving response (art. 6 sec. 1 letter f).
  • Customer satisfaction survey and determination of the quality of our services
    • In order to examine our Customers' satisfaction and determine the quality of our services, we will process your data indicated in a survey which we can ask you to fill out.
    • The legal basis for processing the above-mentioned data is our legitimate interest in obtaining relevant information to improve the quality of our products and services (art. 6 sec. 1 letter f).

6. Automated decision-making

  • We will not make decisions regarding your person that are based solely on the automated processing of your data and produce legal effects or similarly significantly affect you.

7. To whom do we transfer your personal data?

  • We will transfer on your data to entities that act on our behalf, i.e. service and IT solutions providers, marketing agencies, couriers, entities providing accounting and administrative services, entities conducting customer satisfaction surveys on our behalf, and entities supporting us in customer service (e.g. call centers).
  • We will also transfer your identification and contact data to entities serving payments to enable them to process your payment for an order.

8. Will your personal data be transferred to a third country (i.e. countries outside the European Economic Area)?

9. How long will we store your personal data?

  • We store your personal data for period which is not longer than it is necessary in relation to the achievement of purposes for which data is processed. We will store your data:
    • For the purpose of managing and operating your KFC and Pizza Hut user account or enabling you to participate in the My Pizza Hut program (if you are a participant) – until you withdraw from having a KFC and Pizza Hut user account (withdrawal can be submitted by deleting your account (an option in your account available after logging in), sending a message to e-mail address , or sending a letter to postal address AmRest Spółka z o.o., Plac Grunwaldzki 25/27, 50-365 Wrocław) or the termination of the providing of the services of KFC and Pizza Hut user accounts or My Pizza Hut program. We may extend this period for a period of limitation of your or our claims under applicable law, if the processing of this data will be necessary to establish or exercise claims and defend against claims.
    • For the purpose of processing your order – for the duration of the contract for this order or service provided electronically (the contact form available on the website), providing that we may extend this period for the period of limitation of your or our claims under applicable law, if the processing of this data will be necessary to establish or exercise claims and defend against claims.
    • For the purpose of complying with our legal obligations (e.g. from the Accounting Act or tax regulations) – for a period resulting from such provisions (for example, your billing data will be stored for 5 years from the end of the calendar year in which the payment deadline for the tax related to the order has expired).
    • For the performance of legitimate interests referred to in point 5 of the policy (creating a customer profile for marketing purposes and direct marketing) – for the duration of the legitimate interest, unless you exercise your right and object to the processing of this data for marketing purposes. In this case, we may extend this period for the period of limitation of your or our claims under applicable law, if the processing of this data will be necessary to establish or exercise claims and defend against claims.
    • If you do not have a KFC and Pizza Hut user account or you have not registered a card and you do not participate in the My Pizza Hut program – your data, which we process based on your consent for purposes of analyzing your preferences and behaviors and creating a customer profile (profiling) and for marketing purposes, will be stored until you withdraw your consent. In the event of withdrawal of consent, we may store the above-mentioned data for the period of limitation of your or our claims under applicable law, if the processing of this data will be necessary to establish or exercise claims and defend against claims.
    • For the performance of our legitimate interests, i.e., establishment or exercising claims and defending against claims – for the period of limitation of your or our claims under applicable law (e.g. the general limitation period for claims related to your business is 3 years, and the general period of limitation for consumer claims against us is 10 years, the above periods of personal data storage may change as applicable general legal regulations change).
    • For the performance of our legitimate interests, i.e., answering your queries, complaints and suggestions – for a period necessary to give such answer, no longer than 14 days, providing we may extend this period for the period of limitation of your or our claims under the law, if the processing of this data will be necessary to establish or exercise claims and defend against claims.
    • For the performance of our legitimate interests, i.e. our Customer satisfaction survey and determination of the quality of our services – for the duration of our legitimate interest, but no longer than 24 months.

10. Do you have the right to object to the processing of your data?
       What other rights do you have according to the processing of your personal data?
       How you can exercise your rights?

  • Objection to data processing for marketing purposes: You have the right to object at any time to the processing of your data for marketing purposes, including profiling.
  • Objection due to your particular situation: You have the right to object at any time to the processing of your data for the purposes of our legitimate interest (other than marketing) for reasons related to your particular situation. In this case, you should indicate the particular situation which in your opinion justifies discontinuing processing of your data.
  • Beside this, you have following rights:
    • The right to obtain confirmation of whether we process your personal data, as well as the right to obtain access to such data and copies thereof.
    • The right to request the rectification (correction) or supplementation of your personal data if incomplete or incorrect.
    • The right to obtain restriction of processing of your personal data if, for example:
      • you contest the accuracy of your data processed by us;
      • the processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead;
      • we no longer need the personal data for the purposes of the processing, but it is required by you for the establishment, exercise or defense of legal claims;
      • you have objected to the processing of your data for reasons related to your particular situation – in such case you may require restriction of processing pending the verification whether our legitimate grounds override the grounds for your objection.
      If you restrict the processing of your personal data, we will be able to store it and, additionally, use it only to establish, exercise or defend legal claims, to protect the rights of another natural or legal person, or for important reasons of public interest of European Union or member state. We will only be able to take other actions with your consent.
    • The eight to obtain the erasure of personal data, if e.g.:
      • your personal data is no longer necessary in relation to the purposes for which it was collected and processed;
      • if you withdraw your consent and there is no other legal basis for processing;
      • if you object to the processing of your personal data for reasons related to your particular situation, and we do not have a legal basis to process data which would override your objection;
      • you object to processing for marketing purposes;
      • your personal data has been unlawfully processed.
    • Right to data portability: Due to the fact that your data is processed in an automated manner on the basis of consent or contract, you have the right to receive from us your data that you provided to us on the basis of consent or contract, in a structured, commonly used, machine-readable and interoperable format (e.g. for reading on a computer). You also have the right to request that your personal data is sent directly to another controller if technically possible.
  • The right to withdraw, at any time, consent to the processing of your personal data in relation to the data that we process on the basis of consent. Withdrawal of consent does not affect the lawfulness of the processing carried out on the basis of consent prior its withdrawal.
  • The right to withdraw consent or change the form of marketing communication: At any time you can withdraw or change the scope of consent regarding how we contact you for marketing purposes (depending on the option you choose, we can contact you electronically, e.g. via e-mail, or using telecommunications devices, e.g. via SMS or MMS). The easiest way to do this is by logging in and changing the settings in your account or writing to us at the AmRest Customer Care e-mail address: or .
  • To exercise the above rights, please contact our Data Protection Officer (contact details can be found in point 4 above) or us (contact details can be found in point 3 above).
  • Complaint to the supervisory authority: You also have the right to lodge a complaint with the President of the Office for Personal Data Protection of your usual place of residence, place of work or place of presumed violation of personal data protection.

11. Do you have to provide us with your personal data?

  • Providing personal data by you in order to conclude and perform contract regarding KFC and Pizza Hut user account, My Pizza Hut program, meal ordering or using the contact form on our website is necessary. If you do not provide this data, we will not be able to create and operate your user account, enable you to participate in the My Pizza Hut program, process your order or answer your queries, complaints or suggestions from the contact form.

12. What is the GDPR?

  • The GDPR is Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the General Data Protection Regulation)

13. From when does this privacy policy apply?

  • This privacy policy applies from May 25, 2018.

 

Cookies

 

The Web Site uses cookies. Cookies are IT data, especially text files which are stored in the device of the Web Site's User (for example in computer memory). Cookies are usually stored at entering or leaving the Web Site. They are not used for establishing the identity of individual Users and they do not influence the performance of the User's device. Depending on their type, those files are deleted as the browser session ends (so called session cookies) or after a longer period (so called persistent cookies). For more information on cookies see: http://wszystkoociasteczkach.pl .

 

Cookies are used for:

  optimisation of the display of our Web Site on the User's device;

  identification of the User during the current session on the Web Site (logged-in User does not have to log again to every subpages of the Web Site) - identification occurs on the basis of the hash assigned to the User which contains no personal information;

  statistical purposes;

  confirmation that notification about the usage of cookies by this Web Site was displayed to the User and would not be displayed again until the cookies are deleted.

We also use Google Analytics provided by Google Inc. with its registered office at: 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. In every subpage of the Web Site there is a tracking code embedded which triggers a calling of Google servers (Google Analytics Tracking Code). Google Analytics reads and stores cookies in order to collect data about visits on the Web Site and the Users' activities. On that basis, the following User's data is collected: anonymous geographic location of the device, Internet access services providers, operation system, web browser, time and duration of the visit, sites visited and possible revisit on the Web Site.

The data provided by Google Analytics is not associated with any data referring to traffic or User's data derived from other sources. Google's privacy policy is available at: http://www.google.com/intl/pl_pl/policies/privacy/.

Users can specify the conditions of storing and accessing cookies by using appropriate settings of their Internet browser. The default settings of most web browsers usually accept the cookies. However, a User can completely disable the cookies or adjust his or her browser to provide a notification whenever a cookie is sent. In order to prevent the reception of cookies or adjusting the settings the User should change the browser's settings. Information regarding disabling or enabling cookies is provided in the browser's "Pomoc" - "Help" tab. In case of popular web browsers the information about cookies' settings is available at:

  Internet Explorer: http://windows.microsoft.com/pl-PL/windows-vista/Block-or-allow-cookies ;

  Mozilla Firefox: http://support.mozilla.org/pl/kb/ciasteczka ;

  Google Chrome: http://support.google.com/chrome/bin/answer.py?hl=pl&answer=95647 ;

  Opera: http://help.opera.com/Linux/9.22/pl/cookies.html .

 

Information

 

Any questions regarding the Privacy Policy can be addressed at the following e-mail address: